Timeless

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Terms and Conditions

Effective Date: 12/10/2024

Welcome to Timeless by Myriam Marcela. By accessing or using our website https://timelessbymyriammarcela.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Use of the Website

Eligibility: You must be at least 18 years old to use our website and services.
Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

2. Custom Clothing Process

Consultations and Holds: Custom orders begin with a consultation. After the consultation, clients may place a hold, which will allow them to schedule an appointment at our studio to complete their purchase.
Fittings and Alterations: Fittings are required for custom garments. Additional alterations may incur extra charges.
Completion and Pickup: Clients must visit our studio for final fittings and to complete their purchase.

3. Pricing and Payment

Pricing: Prices are subject to change without notice. The price charged will be the price in effect at the time the hold is placed.
Payment: We accept various payment methods. You agree to provide accurate payment information and authorize us to charge the payment method provided at the time of the studio visit.

4. Returns and Refunds

Custom Orders: Due to the bespoke nature of our custom clothing, all sales are final, and we do not accept returns or offer refunds for custom orders.
Non-Custom Items: For non-custom items, please refer to our Return Policy for details.

5. Intellectual Property

Ownership: All content on our website, including images, text, and designs, is the property of Timeless by Myriam Marcela and is protected by intellectual property laws.
Use Restrictions: You may not use, reproduce, or distribute any content without our prior written permission.

6. Limitation of Liability

Disclaimer: Our website and services are provided "as is" without any warranties. We are not liable for any damages arising from your use of our website.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles. You agree to submit to the jurisdiction of the courts located in Oregon for any legal proceedings arising from these Terms or your use of our website and services.

8. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about these Terms, please contact us at info@timelessbymyriammarcela.com

Return and Refund Policy

Effective Date: 12/10/2024

At Timeless by Myriam Marcela, we take pride in our custom-made and carefully curated items. We strive to ensure that our customers are satisfied with their purchases. However, if you are not completely satisfied with your order, please review our return policy below.

Eligibility for Returns:

Unaltered Items: Items that have not been altered in any way (e.g., no fittings or custom adjustments made after purchase) are eligible for return.
Accessories: Items such as purses, shoes, and other accessories are eligible for return.
Return Period: Items must be returned within 7 days of the original purchase date.

Conditions for Returns:

Dry Cleaning Fee: For garments being returned, the customer is responsible for a dry cleaning fee. This fee ensures that all returned garments meet our hygiene and quality standards before being made available for resale.
Original Condition: All items must be returned in their original condition, unworn, unwashed. Items that show signs of wear or damage will not be accepted.

Process for Returns:

Initiate Return: To initiate a return, please contact us at info@timelessbymyriammarcela within the 7-day return period.
Approval: Once your return request is approved, you will receive instructions on how to proceed with the return.
Shipping: The customer is responsible for the cost of return shipping or manually return the item to the studio. We recommend using a trackable shipping service to ensure the safe return of your item.

Right to Deny Returns: Timeless by Myriam Marcela reserves the right to deny any returns that do not meet the conditions outlined in this policy. All decisions regarding the return and condition of items are final.

Contact Information: If you have any questions or need further assistance, please contact us at info@timelessbymyriammarcela.

Terms and Conditions

Return and Refund Policy

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