Shopping at Timeless - How This Works

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1. Deposit & Secure Your Piece
To reserve an item, a $150 deposit is required, which will be credited toward your final purchase. You have 14 days from the deposit date to visit the studio for a fitting. If you don't come within that time frame, the piece will be unsecured, and you'll receive a 50% refund. You can also schedule an in-person appointment to view exclusive studio pieces.

2. Try-On & Fit Confirmation
After placing your deposit, schedule an appointment to try on your selected piece. If it’s not quite right, you can either receive a refund with a small fee or exchange it for another item at no extra cost.

3. Tailoring & Customization
During your fitting, we’ll discuss your custom tailoring needs, provide a quote, and give you an estimated delivery date. This is your chance to request any adjustments to ensure the piece fits your style and vision perfectly.

Delivery & Pickup
Once your piece is ready, you can either pick it up from our Portland studio or take advantage of our local delivery service (within a 20-mile radius).

Timeline & Payment Plans
Expect a turnaround of 3 weeks to 2 months for your custom piece. Flexible monthly payment plans are available—just reach out for more details.